Last Updated: January 2026
1. Introduction
These Terms and Conditions (“Terms”) govern your use of the Suffolk Clutch Centre website and the services we provide. By accessing our website or using our services, you agree to be bound by these Terms.
Suffolk Clutch Centre is a specialist automotive repair service focusing on clutch replacement, dual-mass flywheel replacement, gearbox repairs, and related automotive services.
2. Services
2.1 Service Offerings
We provide the following services:

• Clutch replacements (all makes and models)
• Dual-Mass Flywheel (DMF) replacement and reconditioning
• Manual gearbox repairs and replacements
• Automatic transmission servicing
• Same-day clutch fitting (subject to availability)
• National clutch replacement services
• Mechatronics repairs
• Related automotive repairs

2.2 Service Availability

• Services are subject to parts availability and workshop capacity
• Same-day service is available on a first-come, first-served basis and cannot be guaranteed
• We reserve the right to decline service if we determine the work is beyond our capability or expertise

2.3 Service Quotes

• All quotes are valid for 30 days from the date of issue
• Quotes are estimates based on the information provided and may be subject to change following vehicle inspection
• Additional work discovered during repairs will be communicated to you for approval before proceeding

3. Bookings and Appointments
3.1 Making a Booking

• Appointments can be made via telephone, email, or through our website contact form
• We will confirm your appointment within 24 hours (working days)
• Appointment times are approximate and subject to workshop scheduling

3.2 Cancellations and Rescheduling

• Customers must provide at least 24 hours’ notice for cancellations or rescheduling
• Failure to attend a scheduled appointment without notice may result in a cancellation fee
• We reserve the right to reschedule appointments in case of unforeseen circumstances

4. Pricing and Payment
4.1 Pricing

• All prices quoted include VAT unless otherwise stated
• Prices are subject to change without notice
• The final invoice may differ from the initial quote if additional work is required or parts prices have changed

4.2 Payment Terms

• Payment is due upon collection of the vehicle unless alternative arrangements have been agreed in writing
• We accept cash, bank transfer, and major debit/credit cards
• Payment must be received in full before the vehicle is released

4.3 Non-Payment

• Vehicles will not be released until payment is received in full
• We reserve the right to exercise a lien over your vehicle for unpaid charges
• Interest may be charged on overdue accounts at a rate of 8% per annum above the Bank of England base rate

5. Parts and Materials
5.1 Parts Supply

• We use quality replacement parts from reputable suppliers
• Original Equipment (OE) parts are used where specified or requested
• Customers may supply their own parts, but we cannot guarantee the quality or warranty of customer-supplied parts

5.2 Parts Warranty

• Parts fitted by Suffolk Clutch Centre carry the manufacturer’s warranty
• Warranty periods vary by manufacturer and part type
• Warranty claims must be made in accordance with the manufacturer’s terms

6. Warranties and Guarantees
6.1 Workmanship Warranty

• We guarantee our workmanship for 12 months from the date of repair or 12,000 miles, whichever comes first
• The warranty covers defects in our workmanship only and does not cover normal wear and tear or damage caused by misuse

6.2 Warranty Exclusions
The warranty does not cover:

• Damage caused by accident, misuse, or neglect
• Wear and tear or deterioration
• Modifications made after our repair
• Failure to follow recommended maintenance schedules
• Racing, competition, or commercial use (unless specifically agreed)
• Consequential losses or damages

6.3 Warranty Claims

• All warranty claims must be reported immediately
• Vehicles must be returned to Suffolk Clutch Centre for inspection
• We reserve the right to determine whether a claim is valid under warranty
• Our liability is limited to repairing or replacing defective work or parts

7. Customer Responsibilities
7.1 Vehicle Information

• You must provide accurate information about your vehicle and its condition
• You must disclose any known faults or previous repairs
• You must inform us if the vehicle has been modified

7.2 Vehicle Collection

• Vehicles must be collected within 7 days of notification that repairs are complete
• Storage charges may apply for vehicles left beyond this period at £10 per day
• We accept no liability for vehicles left on our premises for extended periods

7.3 Personal Belongings

• We are not responsible for personal belongings left in vehicles
• Please remove all valuables and personal items before leaving your vehicle

8. Liability
8.1 Our Liability

• Our liability is limited to the cost of the repair work undertaken
• We are not liable for consequential losses, including but not limited to loss of use, loss of earnings, or travel expenses
• Nothing in these Terms excludes our liability for death or personal injury caused by our negligence

8.2 Vehicle Damage

• We take reasonable care of vehicles in our possession
• We maintain appropriate insurance for vehicles in our care
• Any damage caused by our negligence will be repaired or compensated

8.3 Existing Damage

• We will note any existing damage on the job card
• We are not responsible for pre-existing damage or faults not related to the work undertaken

9. Data Protection and Privacy
9.1 Information Collection

• We collect personal information necessary to provide our services
• Information collected includes name, contact details, vehicle details, and payment information
• We process data in accordance with UK GDPR and Data Protection Act 2018

9.2 Use of Information
Your information is used to:

• Provide and manage our services
• Process payments
• Communicate about your vehicle and our services
• Comply with legal obligations
• Send marketing communications (with your consent)

9.3 Information Sharing

• We do not sell or rent your personal information
• Information may be shared with parts suppliers, payment processors, and other service providers as necessary
• We may disclose information if required by law

9.4 Your Rights
You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Withdraw consent for marketing communications

For privacy concerns, contact us at the details provided on our website.
10. Intellectual Property
10.1 Website Content

• All content on the Suffolk Clutch Centre website is our property or licensed to us
• You may not reproduce, distribute, or use our content without permission
• The Suffolk Clutch Centre name and logo are our trademarks

10.2 User Content

• Any reviews, comments, or feedback you provide may be used by us for marketing purposes
• You grant us a non-exclusive, perpetual license to use such content

11. Website Use
11.1 Acceptable Use
You must not:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Introduce viruses or malicious code
• Interfere with other users’ access to the website

11.2 Website Availability

• We do not guarantee uninterrupted access to our website
• We may suspend or modify the website without notice
• We are not liable for any loss resulting from website unavailability

11.3 Third-Party Links

• Our website may contain links to third-party websites
• We are not responsible for the content or practices of third-party websites
• Use of third-party websites is at your own risk

12. Reviews and Testimonials
12.1 Customer Reviews

• We welcome genuine customer reviews
• Reviews must be honest and based on actual experience
• We reserve the right to remove reviews that are defamatory, offensive, or fraudulent

12.2 Use of Reviews

• Reviews submitted may be displayed on our website and marketing materials
• We may edit reviews for clarity or length while maintaining the original sentiment

13. Complaints and Disputes
13.1 Complaints Procedure
If you are dissatisfied with our service:

1. Contact us immediately to discuss the issue
2. We will investigate and respond within 14 days
3. If unresolved, we will work with you to find a mutually acceptable solution

13.2 Dispute Resolution

• We aim to resolve all disputes amicably
• If a dispute cannot be resolved, you may seek independent mediation or legal advice
• These Terms are governed by English law, and disputes will be subject to the exclusive jurisdiction of English courts

14. General Terms
14.1 Changes to Terms

• We may update these Terms at any time
• Updated Terms will be posted on our website with a new “Last Updated” date
• Continued use of our services constitutes acceptance of updated Terms

14.2 Severability

• If any provision of these Terms is found to be invalid, the remaining provisions remain in full force
• Invalid provisions will be modified to the minimum extent necessary to make them valid

14.3 Entire Agreement

• These Terms constitute the entire agreement between you and Suffolk Clutch Centre
• Any previous agreements or representations are superseded by these Terms

14.4 No Waiver

• Our failure to enforce any provision does not constitute a waiver of that provision
• Any waiver must be in writing and signed by us

14.5 Assignment

• You may not transfer your rights under these Terms without our written consent
• We may assign our rights and obligations to a third party

14.6 Force Majeure

• We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control

15. Contact Information
For questions about these Terms or our services, please contact us:
Suffolk Clutch Centre
Contact details available on our Contact Us page.
By using our services or website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.